Grosvenor Review: Is It Safe or Scam to Play at Grosvenor?

Our Grosvenor review traced the casino company’s roots back to the mid-to-late 1960s in England.

Since then, Grosvenor Casinos have scattered across the U.K. Currently, there are more than 50 brick-and-mortar casinos in Great Britain, along with several affiliated casinos in Europe.

Be that as it may, Grosvenor was also one of the U.K. online gambling industry’s trailblazers and has successfully transitioned into the new era of technology. While most (if not all) of its land-based casinos may be temporarily closed due to Covid-19 restrictions, Grosvenor fans can find all the traditional games, and much more, on its exquisite online platform.

Our Grosvenor review will look at some of the qualities and features of Grosvenor on game selection, security, bonus offers and promotions, and payment methods, that together make the (online) Grosvenor Casino one of the best in the U.K.

With almost six decades in the gambling business, Grosvenor Casinos knows how to serve its plethora of customers.

Grosvenor Overview

Players who relish not only the choice of games but also the graphic aspects of online gambling will love Grosvenor’s site design.

Grosvenor has truly invested itself in making the site rich in gaming variety and visually appealing to the user. There are hundreds of high-definition casino games, as well as an extensive sportsbook that will keep you busy for hours.

On the front and center of the homepage is displayed an endless catalog of slot games. They are by far the most abundant in the Grosvenor casino selection. There are also other categories with separate lush galleries including live casino, table games, poker, sports betting, and more. All games are available on the Grosvenor app on all Android and iOS devices.

The sign-up process is pretty straightforward and is done in a few easy steps. Just click the ‘Sign Up’ button at the top right corner of the page. If you already have an account, you can just log in with your username and password. After you register a new account, you can proceed to make your first deposit using your preferred payment option, and claim some of the Grosvenor bonus and welcome offers by playing any game.

Navigation on the site is extremely simple. Grosvenor displays everything you need to know about the game selection, promotions, and rules for playing casino games on the homepage, without you having to look for a help center or a search tab.

The Rank Group, which owns Grosvenor Casinos, has been around long enough to know all the risks that come with running a gambling company. They have taken every necessary step to make Grosvenor safe for online gambling, and the tens of thousands of users alone are evidence enough to the site’s security.

Grosvenor has an untarnished reputation, offers diverse and provably fair casino games, and is entirely regulated by the U.K. Gambling Commission.

At the 2013 International Gaming Awards, Grosvenor and the Rank Group were awarded ‘Casino Operator of the Year.’ The year prior, at the annual Women of Gaming awards ceremony, the Grosvenor human resources team was awarded the Team of the Year.

So, if you are aged 18 or older and are aching to try your hand at an online casino site, you can consider Grosvenor safe for any form of gambling.

Game Variety and Software Providers

The overall iGaming experience at Grosvenor Casinos is on a par with that of top-brass online gambling casinos in the U.K., and that is partially owed to its game selection.

The Grosvenor slots are most numerous, as is expected considering slots are one of the most popular games at every online and land-based casino.

Players can find hundreds of slot games at Grosvenor, ranging from popular titles such as Tiki Runner and Atlantis Megaways to exclusive new games such as ‘Luck O’ The Rainbow’ and ‘Mistress of Egypt’. These are jackpot slots where the minimum stake ranges between 12p and 20p, and the maximum stake between £80 and £120. Players who regularly wager on these slots can hope to win a maximum payout of £250,000.

There are also live casino games. Here players can find all beloved classic table and card games such as live baccarat, live roulette, live poker, and live blackjack. The visual appeal and HD features and sounds, not to mention the fact that you are serviced by an actual dealer instead of a machine, make live casino gambling at Grosvenor an immersing experience.

And the beauty of it is, whatever Grosvenor casino game you decide to play, you can do so on your mobile phone using the Grosvenor app.

Mobile gaming gives another notch to ‘exciting’ and the Grosvenor app has some outstanding features, including over 250 mobile-friendly games and live dealer options. All games can be accessed on every device that runs on iOS, Android, or Windows. This includes laptops, desktop PCs, tablets, and, of course, smartphones.

Though the Grosvenor casino gallery includes only several hundred games – compared to the thousands found on some sites – they come from some of the best and most trusted software developers. At Grosvenor, you should expect to find games from the following top-tier game providers:

• Playtech
• NetEnt
• IGT
• Novomatic
• Yggdrasil Gaming
• Microgaming
• Realistic Games
• Core Gaming

Trusted game developers make for safer gambling, as players can bet knowing the games are provably fair and generate random outcomes rather than predetermined results. 

Grosvenor Sportsbook

Although Grosvenor is a casino-oriented gambling company, the Grosvenor sportsbook is one of the richest you’ll find on any site.

There are thousands of games from hundreds of sports leagues, tournaments, and events both in Europe and globally. You can choose anything from horse racing and greyhounds to golf and tennis. Major tournaments and leagues including the NBA, WTA, ATP, and many more, are sure to be found on the Grosvenor sportsbook.

The site even has a solid esports section. While many emerging gambling companies are racing to get in on the esports craze, Grosvenor is already way ahead of them. It offers unique gambling opportunities on mega-popular games such as League of Legends, Counter-Strike: Global Offensive (CS: GO), Overwatch, Starcraft 2, and more.

But for U.K. customers the highlight of the sportsbook would be the football (not soccer) betting section, with matches from all of Europe’s top leagues and tournaments. These include the Premier League, Serie A, La Liga, the UEFA Champions League, and the UEFA Europa League.

There are also markets for international or European tournaments such as the delayed Euro 2020, scheduled to be held this summer, the upcoming 2022 World Cup, and the UEFA Nations League.

If you are a sports enthusiast, you’ll find Grosvenor’s sportsbook, and the variety of possible bets –win bets, place bets, each-way, double bets, accumulator, treble, and more – overwhelming.

Security and Payment Methods

Safety is always a top priority before registering on a new online casino gambling site. Those curious enough to learn what makes Grosvenor safe for gambling will find the answer below.

Customer support is especially important for any gambling company to affirm their customers’ trust. Any user who reports a difficulty or an issue while using any gambling website, and does not receive proper support, is another potentially negative review for the venue. Fortunately, Grosvenor offers excellent customer support via email, phone, or live chat.

Grosvenor also has a step-by-step complaints process. If users file a formal complaint about any issue, they should expect a response within a maximum of 10 working days. Grosvenor’s award-winning Customer Service Team will review the complaint and try to resolve the issue. If users are unhappy with the initial response, the complaint would advance for review to the Club General Manager or the Complaints Team. If you are further unhappy with the response, the company will ask you what specific steps they can take to resolve the matter.

Judging by multiple user reviews, your complaints (if there are any) won’t go past the first processing step.

If you read user complaints that the site itself is being disingenuous, always remember it is being monitored by the watchful eye of the UK Gambling Commission. The UKGC’s intricate gambling laws and far-reaching regulations eliminate every form of security threat at gambling sites under its authority.

Several other factors further attest to Grosvenor’s safety. The fact that Grosvenor has been around for nearly six decades is in itself evidence of the company’s reliability and overall quality.

If you do a bit of research of the casino and go through the hundreds of user reviews about the site, you are bound to come across complaints of Grosvenor scams, fraud, or shady behavior. But do not take such comments to heart, as actual incidents of a Grosvenor scam have been extremely rare and we could not find any compelling evidence to back those claims.

All things considered, new players can deem Grosvenor secure and gamble knowing their money and sensitive personal data are in good hands.

Furthermore, Grosvenor’s advanced encryption technology allows for fast and highly secure transfers. At Grosvenor, players can choose one of several reliable payment options, including MasterCard, Visa, Neteller, PaySafeCard, and Maestro.

Here are a few basic details you should know:

• Debit Card –Minimum deposit is £5, processed instantly. Min. withdrawal is £10, processed between 1-3 days. No fees;
• Visa Checkout – Min. deposit £5, processed instantly. Min. withdrawal N/A. Processing time N/A;
• PaySafeCard – Min. deposit £5, processed instantly. Min. withdrawal N/A and no details on the processing time.

Concerning withdrawals, Grosvenor may not be able to pay back funds for some cards, in which case the sum will be processed via bank transfer. If users want to withdrawmore than £15,000 a day they should first contact the site.

You should also expect a fee of a maximum of £5 for bank transfer withdrawals.

Grosvenor’s Bonuses and Promotions

There are multiple Grosvenor bonus offers and promotional rewards, as well as the usual welcome bonus offer.

Grosvenor’s welcome offer, which is available only for players who create new accounts, gives them a £20 bonus if they deposit a minimum of £20.

Here’s how to claim the bonus:

• Visit grosvenorcasinos.com
• Create an account by entering the required information
• Choose whether you are new or already hold a card from a physical Grosvenor site
• Deposit a minimum of £20
• Bet 5 times the bonus amount (£20×5=£100) and claim the £20 bonus, plus any potential winnings

The bonus may seem too small for some, but it is much easier to claim as there are only 5x wagering requirements, compared to the 30x or 35x requirements at many other sites.

Along with the welcome bonus, Grosvenor has regular daily and weekly promotions for its existing customers. One of them is Blackjack Rush Hours, where players can win up to £25.

There are also offers and promos like daily free spins on games like ‘Wheel of Wins’, tournaments with prize pools of up to £2,500,000, and exclusive clubs such as the Poker VIP Club where players can earn up to 40% rakeback.

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